Management Skills and Decision Making

Every company that envisions to be the best in a particular industry can only do so much with information technology and system in its daily operations. Thus, every company is faced with complex information system (IS) decisions that should be addressed properly. One of the keys in this decision making process are the managers in the company. For them to actively participate in information system decision making, managers must possess certain skills.

We have learned many skills manager must possess in order to effectively run an organization in Management. With these various skills, I believe that conceptual skills, interpersonal skills and diagnostic skills are the most important ones when managers are to deal with IS decision making.

Conceptual, Interpersonal and Diagnostic Skills

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Conceptual skills are used in analyzing complex situations in the company. It also allows a manager to visualize work interrelationships in an organization. IS decision making is indeed one of the most complex task a manager will take on. Having the conceptual skills will enable a manager to anticipate impact of chosen option such as an upgrade in the company system, to the overall operation of the company. Specifically, a manager can also determine if a particular project, may it be an IS investment and the like is a fit to the company’s goal and objective.

A manager should also possess interpersonal skills. This is necessary such that IS decision making entails interaction with individuals having different positions in the organization and intentions/cause on why a certain option should be chosen. As a manager, this set of skills will enable him/her to effectively handle relationships and conflicts when they arise.

Lastly, diagnostic skills are also necessary such that it enables a manager to picture out the most appropriate response to a situation. For example, a company’s information system can be one of the most vulnerable to threat and system disruption. When these arise, a manager should have the diagnostic skills so he/she can easily lead the team on how to react appropriately to the situation. Should the company let go of the old system because it shows sign of deterioration, or should it be appropriate to devise a contingency plan and action when this happens?

Conceptual skills, interpersonal skills and diagnostic skills are for me the most handy skills a manager should posses may these be pertaining to IS decisions or even other tasks and responsibilities in the organization. But there are certainly other skills that may also be deemed important too. How about you? What do you think?


IT and ME

Two years of working in the retail lending industry and my computer has become my understanding partner, the local network as my supply of oxygen and the various systems at work as the extension of my brain.

I am currently working as a marketing staff in a financial institution specifically in its retail lending segment. My work basically caters the needs of businessmen/entrepreneurs for additional funds may they be existing businesses or new ones. This line of work basically has IT at its core.

A typical day at the office

I spend my entire 8-12 hours a day at the office. My day starts by logging on the employee attendance site where I would punch in my time of arrival at work then, by opening my computer and blasting in my emails for urgent transactions usually from colleagues, clients and bosses. These would take me around 2-3 hours depending on the transaction being processed. Here, I would usually make use of various integrated systems and online databases usually having the necessary information such as client’s accounts and more. The rest of my day runs on e-approvals to and from bosses. Power interruptions, systems offline, and network errors should not be in our vocabulary as these impede transactions and make us of no use.

Values in a box

Being mindful and cautious have been inculcated in me since working in the industry. A mistake will cause not only your time but the smooth flow of work from one department to another since these are all integrated. Having the integrity, sense of responsibility and likewise honesty are also essential since all actions using the systems are closely monitored and information confidentiality is a mandate.

To wrap it up: IT while at work is definitely why I can work and how we do work.