Every company that envisions to be the best in a particular industry can only do so much with information technology and system in its daily operations. Thus, every company is faced with complex information system (IS) decisions that should be addressed properly. One of the keys in this decision making process are the managers in the company. For them to actively participate in information system decision making, managers must possess certain skills.
We have learned many skills manager must possess in order to effectively run an organization in Management. With these various skills, I believe that conceptual skills, interpersonal skills and diagnostic skills are the most important ones when managers are to deal with IS decision making.
Conceptual, Interpersonal and Diagnostic Skills
Conceptual skills are used in analyzing complex situations in the company. It also allows a manager to visualize work interrelationships in an organization. IS decision making is indeed one of the most complex task a manager will take on. Having the conceptual skills will enable a manager to anticipate impact of chosen option such as an upgrade in the company system, to the overall operation of the company. Specifically, a manager can also determine if a particular project, may it be an IS investment and the like is a fit to the company’s goal and objective.
A manager should also possess interpersonal skills. This is necessary such that IS decision making entails interaction with individuals having different positions in the organization and intentions/cause on why a certain option should be chosen. As a manager, this set of skills will enable him/her to effectively handle relationships and conflicts when they arise.
Lastly, diagnostic skills are also necessary such that it enables a manager to picture out the most appropriate response to a situation. For example, a company’s information system can be one of the most vulnerable to threat and system disruption. When these arise, a manager should have the diagnostic skills so he/she can easily lead the team on how to react appropriately to the situation. Should the company let go of the old system because it shows sign of deterioration, or should it be appropriate to devise a contingency plan and action when this happens?
Conceptual skills, interpersonal skills and diagnostic skills are for me the most handy skills a manager should posses may these be pertaining to IS decisions or even other tasks and responsibilities in the organization. But there are certainly other skills that may also be deemed important too. How about you? What do you think?